Frequently Asked Questions
Quick answers about tracking, delivery and support.
How do I track my parcel?
Enter your tracking number on the Track Shipment page. You will see the current status, location and full event history.
Where do I find my tracking number?
The sender receives the tracking number when the shipment is created. It looks like TRK202609270001.
My tracking number shows no results. Why?
Double-check for typos. New shipments can take a few hours to appear. If it still fails after 24 hours, contact support.
What does "Customs Clearance" mean?
Your international shipment is being inspected by customs authorities. This is normal and usually takes 1–3 days.
What if my shipment is delayed?
Delays are shown on your tracking page with an updated estimate. Contact us if the delay exceeds 5 days.
Can I change the delivery address?
Address changes are possible before the parcel goes out for delivery. Contact support with your tracking number.